Sentra 311311 service requests
311 for cities of 5,000 to 100,000

Report it. Route it. Fix it. Tell residents.

Sentra 311 gives small and mid-size cities a resident report page and app, a staff portal, dispatch and a worker app on one system, with AI included, in one plan priced by your city’s population.

Get a demoTake the app tour
  • WCAG 2.1 AA
  • English and Spanish
  • AI included
  • US hosting
The Sentra 311 request queue: summary tiles for new, in progress, past SLA and closed this week, filters, and a list of requests with type icons, assignees and status.
The resident app home: search, report a problem, popular requests and my requests.
The worker app: my work with a route card and a list of jobs by priority.
Product

Everything a city needs for 311.

From the resident’s report to the crew’s after photo and the council’s district report.

Resident experience

The public report page: a city banner with search and popular requests as tiles.
The resident app home: search, report a problem, popular requests and my requests.
Report page & widgetA hosted report page and one script tag for your city siteResident appReport, follow and "me too" from a phoneSnap a photoThe photo picks the request type and the spotAI chatA chat that files requests and checks statusKnowledge baseAnswers before anyone files a requestResident accountsOptional sign-in with an email codeTrack & updatesRequest numbers, tracking pages and email updatesService alertsRoad closures, outages and schedule changes, citywide or by street

Staff & dispatch

The Sentra 311 request queue: summary tiles for new, in progress, past SLA and closed this week, filters, and a list of requests with type icons, assignees and status.
Queue & searchOne list for every request, searchable by voicePhone entryFile a call in one screen, no scrollingEmail to requestResidents email your city; staff turn it into a request in a clickRequest detailAssign, update, refer, merge and close with proofAI staff assistantSummaries, similar past requests and reply drafts on every requestClosed means closedProof to close, honest status for residentsDispatch & routesPlan jobs for one or more workers, routed by drive timeLive crewsWhere crews are, when they choose to share

Field crews

The worker app on an iPad in landscape: menu, job list and map side by side.
The worker app: my work with a route card and a list of jobs by priority.
Worker appToday’s jobs, routes and close-out on a phoneCrew helpAnswers to show residents on the streetiPad & phoneLayouts that fit every device crews useCost of workLabor, materials and equipment on every close-out, with cost reportsiPhone & iPad appsNative apps for residents and crews, with offline mode and push

Insight

A department dashboard with key numbers compared with the previous period, a weekly filed-versus-closed chart and the age of open work.
DashboardsHow each department is doing, at a glanceWorker efficiencyJobs, travel and on-site time, fairly measuredReportsReports a clerk can run, emailed on a scheduleDistrict reportsWhat’s happening in each district, emailedPublic records (PRA)Draw an area and a date range, export every request as CSV or PDFPerformance pageShow residents the work you’ve doneChat insightsWhat residents are asking, and what needs attentionUsage analyticsVisits, adoption and costs, cookie-free

Platform

Admin categories and SLAs: request types with icons, departments and SLA times.
Admin setupConfigure your city without a consultantStaff-only typesIT, facilities and fleet requests in the same system, never publicThemesYour colors, banner and headline, everywhereImporterBring your history, with undoOpen311 & APIStandards-based integration for ITHelp centerGuides for staff and crews, and an assistantMapsStreet maps and routing, plus your ArcGIS

See all 39 features

How it works

Report, route, close with proof.

  1. Resident

    Residents report

    From the report page, the widget on your website, the app, the chat, or a call your staff enters. Photo and map pin included.

  2. City staff

    The right crew gets it

    Each type routes to its department and starts an SLA clock in business time. Dispatchers plan routes along real streets.

  3. Crew

    Closed with proof

    Crews close from a phone with an after photo. The resident sees the before and after, and can reopen within 7 days.

    Resident can reopen within 7 days

One system

Built for everyone who touches a request.

Report in a minute, follow it to the fix.

  • Search or tap a popular request, pin it, send
  • A chat that files requests and checks status
  • Help answers before anyone files
  • Email updates with the after photo
More about Report page & widget
The public report page: a city banner with search and popular requests as tiles.
AI included for every city

AI that saves staff time, without surprises.

Sentra 311 uses Anthropic’s Claude for a few focused jobs. It suggests, summarizes and searches; people decide.

Resident chat

Files requests after the resident confirms, and checks status by number.

Photo to request type

Suggests the right type from a photo or a few words.

Plain-words and voice search

"Open potholes in District 5 past SLA" becomes filters.

Chat insights

What residents ask, what the chat couldn’t answer, and what needs attention.
AccessibleWCAG 2.1 AA, checked on every release SecureEach city’s data separated and tested PrivateCookie-free analytics, no data selling BilingualEnglish and Spanish for residents
Pricing

One plan. Every feature.

Unlimited staff, field workers and residents. Billed by city size. Your price is set by your city’s population. That’s the only thing that changes it: no per-seat fees, no feature tiers, no add-ons, AI included. Unlimited staff, residents and field workers.

  • Report page, widget and resident app
  • AI chat, by voice too, and the knowledge base
  • Staff portal, phone entry and dispatch
  • Worker app on phones and iPads
  • Dashboards, district reports and public performance page
  • Admin setup, importer, Open311 and API

Get your priceHow pricing works

From the blog

Guides for cities running 311.

2026-10-09

A buyer's checklist for choosing 311 software

Forty practical questions to ask any 311 vendor, grouped by who in the city cares about them. Print it and bring it to your next demo.

Read 2026-10-06

Security and privacy in Sentra 311: what we do and what's next

A plain description of how Sentra 311 protects city and resident data today, and what is on the roadmap. No vague promises.

Read 2026-10-02

Why we price by population, not by seat

Per-seat pricing punishes cities for getting more people involved. Sentra 311 is one plan priced by population, with unlimited staff…

Read

All articles